OLBRO LLC's customers include specialty stores, food service and institutional food service accounts, caterers, supermarkets, food manufacturers, other food distributors and suppliers to mail order catalogs.

When & How to Order
Orders can be placed by calling (585) 381-9521, or by mailing in your completed Order Form, or by faxing that order form to (585) 248-8292. Existing customers are encouraged to place your order with Internet Email. For easy instructions on how to place an order, go to our Order Page.

Minimum Order Requirements
At least three (3) cases.

Payment Options
Commercial/Wholesale Orders: With the exception of established accounts, payments should be made by major credit card (Visa, Master Card, American Express or Discover), or money order.

Consumer/End-user Orders: Fax or mail the printed order form. Payment by major credit card (Visa, Master Card, American Express or Discover), or money order.

Discount Volume
The following discounts are applied to the total product ordered, (does not apply to shipping & handling.)

	Order Total	Discount
	$500 to $1,200	5%
	$1,200 or more	10%

Freight Policy

	Actual freight carrier shipping charges.
	UPS/COD charges included when applicable -- $9.00
	Special freight carrier charges on (5) gallon pails -- $6.00
	OLBRO, LLC handling charge per order -- $3.00

Terms & Late Payment Charges
Commercial/Wholesale Orders: With the exception of established accounts, orders must be prepaid with a money order, COD, or a major credit card. On established accounts, terms are net 30 days from date of invoice paid in US Dollars; unpaid invoices accrue a finance charge of 1.5% (18% per annum) if payment is past due more than the 7 day grace period provided after due date. OLBRO, LLC reserves the right, based upon payment history, to return the account to COD or prepayment. Additionally, there will be a $30.00 charge to accounts for bounced checks.

Consumer/End-user Orders: Prepaid with a money order, COD, or major credit card: Visa, MasterCard, American Express or Discover.

All orders outside the US: US funds only.

Shipping Claims
Claims for shortages must be made within seven (7) days of receipt of goods. Inquiries can be directed through OLBRO, LLC at (585)381-9521.

Freight Damage
While all reasonable packaging precautions are taken, some damage in transportation is possible. Although the customer owns the goods in transit, OLBRO, LLC will provide assistance to resolve disputes regarding loss or damage in shipment. However, OLBRO, LLC requires the customer's assistance. Therefore, it is important that the customer do as follows:

	Promptly note any apparent or visible damage or shortage on the freight bill/delivery order.
	Promptly unpack all merchandise to inspect for any concealed damage.
	On discovery of any damage, save all cartons and packing material. Claims against carriers will not be valid without the packaging.
	Within five (5) days of delivery, contact the carrier and OLBRO, LLC to report the damage and any pertinent information.
	Cooperate if an on-site inspection is required by the carrier.

Return of Merchandise
Product cannot be returned without prior approval of your OLBRO, LLC Sales Representative. When requesting authorization for a return, please have the following information ready: invoice number, date of invoice, reason for return, quantity of return, and product numbers of item(s) to be returned. All returns MUST be sent freight prepaid. A return authorization must be requested within two weeks from the date of invoice.

Sample Policy
Commercial/Wholesale Customers - Samples for business trial may be ordered at respective wholesale per unit price, plus shipping and handling. Maximum of two bottles/jars per type are available at this sample rate.

New Accounts
All new accounts are welcome, but credit references are mandatory.

Prices
Subject to change without notice.